2 month client of managemybox services here; i just gave them notice to terminate my server as I've been running on my new box with another company for 2 weeks now and have confirmed that the old server is 100% idle (just to make sure they don't use data blackmail against me) so it all started 17th of August when i placed my order for boxstandard05 (dual AMD64. 2gb ram from promotion) i had chatted with their sales department and all seemed well they told me they'd have the server running within 24 hours.2 days later the server came up ok i can deal with that. I moved over a couple of accounts to test the water set up all the services and settings all was well but then suddenly *poof* out goes the server i submitted a ticket they told me i had screwed up the server because i had enabled SSH certificate authentication and that i should just use a password and not certificates i'd never heard of this before anyway for some reason the harddrive "crashed" because of this and they'd have to reformat it interesting.. ok so they reformatted my drive re-set up everything ok server was back up this time i avoided SSH certificate authentication completely moved over some sites server seemed ok i migrated over my data the nightmare begins... outages begin on average during the 2 month period it was once every 14 hours that i had a complete blackout each time i'd submit a ticket each time they'd blame this on load or the fact that i make backups (rsync for anything over 200mb cpanel for anything smaller) ok i disabled backups and set up munin to check server stats over time the server would go out without any warning without any slow painful death of processes which is what should happen if it was load average load was 0.4 tons of free memory absolutely nothing to indicate that the server was overloaded also considering i had just come from a VPS with 512mb ram and a small cpu share equivalent to less than a celeron this dedicated should have been MORE than enough i always got the blame for the outages nothing to do with their hardware they said i basically disabled everything that would take up any load moved my 4 heavy sites onto the server so the server was basically at 0.07 load on average and yet it would crash every 1/2 a day billing mess upmy billing cycle came about for some reason the system generated two invoices rather than just one i messaged them about this and said please fix it they said ok ignore that we've taken care of it yet i was getting daily unpaid notifications i submitted another ticket they said ok we've fixed this no further action is necessary saturday night at 1:00am my server goes out again needless to say at this point i just submitted a reboot request nothing happens typically they responded to these requests fast as it was fully automated more than 6 hours later i get a notice that my server has been unplugged due to a billing issue i scream at them citing my previous two tickets in which they had taken care of my billing they responded agreeing that this was their fault but they didn't have the authorization to turn the server back on only Nick (the head guy) did. Nick may or may not be in later that day i told them considering this was an emergency they must have some contact info for nick to tell him to make the call / give the authorization they told me that they had recently upgraded their computers to windows vista or some crap like that and in the migration they lost his information great how smart of them - what if it had been a fire?The server was out for more than 24 hours i found nick's private cell phone number in the UK (google rules) and called / texted him to request him as a matter of urgency to fix it he responded the server would be back up in 10 minutes no response for a few hours server was still out it finally does come back up i had already been looking for an alternative dedicated considering how useless these guys had proven themselves to be during this blackout i finalized my contract got the new server set up and did an emergency migration the moment the server came back up so to summarize the good and bad:what MMB are good at:
i know i may sound harsh above there is ONE thing that MMB were good at reboots and thats cause the entire system was automated - it would page the data center tech when i submitted an outage alert and they'd reboot typically within 5-10 minutes (and i had my fair share of reboote requests) but aside from this there wasn't a single thing i can really praise these guys with harsh but the reality of it attached: screenshot of part of my support interface showing outages quick point:- people may be quick to jump to this being a configuration fault from my end my new server has the identical software configuration / builds of everything same accounts a LESS POWERFUL CPU and is running at 0.4 load average without a single unscheduled outage since it's set up.
2 month client of managemybox services here; i just gave them notice to terminate my server as I've been running on my new box with another company for 2 weeks now and have confirmed that the old server is 100% idle (just to make sure they don't use data blackmail against me) so it all started 17th of August when i placed my order for boxstandard05 (dual AMD64. 2gb ram from promotion) i had chatted with their sales department and all seemed well they told me they'd have the server running within 24 hours.2 days later the server came up ok i can deal with that. I moved over a couple of accounts to test the water set up all the services and settings all was well but then suddenly *poof* out goes the server i submitted a ticket they told me i had screwed up the server because i had enabled SSH certificate authentication and that i should just use a password and not certificates i'd never heard of this before anyway for some reason the harddrive "crashed" because of this and they'd have to reformat it interesting.. ok so they reformatted my drive re-set up everything ok server was back up this time i avoided SSH certificate authentication completely moved over some sites server seemed ok i migrated over my data the nightmare begins... outages begin on average during the 2 month period it was once every 14 hours that i had a complete blackout each time i'd submit a ticket each time they'd blame this on load or the fact that i make backups (rsync for anything over 200mb cpanel for anything smaller) ok i disabled backups and set up munin to check server stats over time the server would go out without any warning without any slow painful death of processes which is what should happen if it was load average load was 0.4 tons of free memory absolutely nothing to indicate that the server was overloaded also considering i had just come from a VPS with 512mb ram and a small cpu share equivalent to less than a celeron this dedicated should have been MORE than enough i always got the blame for the outages nothing to do with their hardware they said i basically disabled everything that would take up any load moved my 4 heavy sites onto the server so the server was basically at 0.07 load on average and yet it would crash every 1/2 a day billing mess upmy billing cycle came about for some reason the system generated two invoices rather than just one i messaged them about this and said please fix it they said ok ignore that we've taken care of it yet i was getting daily unpaid notifications i submitted another ticket they said ok we've fixed this no further action is necessary saturday night at 1:00am my server goes out again needless to say at this point i just submitted a reboot request nothing happens typically they responded to these requests fast as it was fully automated more than 6 hours later i get a notice that my server has been unplugged due to a billing issue i scream at them citing my previous two tickets in which they had taken care of my billing they responded agreeing that this was their fault but they didn't have the authorization to turn the server back on only Nick (the head guy) did. Nick may or may not be in later that day i told them considering this was an emergency they must have some contact info for nick to tell him to make the call / give the authorization they told me that they had recently upgraded their computers to windows vista or some crap like that and in the migration they lost his information great how smart of them - what if it had been a fire?The server was out for more than 24 hours i found nick's private cell phone number in the UK (google rules) and called / texted him to request him as a matter of urgency to fix it he responded the server would be back up in 10 minutes no response for a few hours server was still out it finally does come back up i had already been looking for an alternative dedicated considering how useless these guys had proven themselves to be during this blackout i finalized my contract got the new server set up and did an emergency migration the moment the server came back up so to summarize the good and bad:what MMB are good at:
i know i may sound harsh above there is ONE thing that MMB were good at reboots and thats cause the entire system was automated - it would page the data center tech when i submitted an outage alert and they'd reboot typically within 5-10 minutes (and i had my fair share of reboote requests) but aside from this there wasn't a single thing i can really praise these guys with harsh but the reality of it attached: screenshot of part of my support interface showing outages quick point:- people may be quick to jump to this being a configuration fault from my end my new server has the identical software configuration / builds of everything same accounts a LESS POWERFUL CPU and is running at 0.4 load average without a single unscheduled outage since it's set up.
I had a similar experience to this. I was always the one to blame when it came to downtime. You must have gone down on the weekend too when they were "short staffed" and took 8 hours to reply to my downtime notice. They kept trying to blame it on me until the hard disk failed then they were going to charge me $35 for a OS reloading fee until they just mounted another drive and copied data. You know what was hilarious though after all the downtime I went through (nearly 5% for the month) they offered me a $30 credit. I laughed so hard when they did that then I just cut my losses and left.
I had a similar experience to this. I was always the one to blame when it came to downtime. You must have gone down on the weekend too when they were "short staffed" and took 8 hours to reply to my downtime notice. They kept trying to blame it on me until the hard disk failed then they were going to charge me $35 for a OS reloading fee until they just mounted another drive and copied data. You know what was hilarious though after all the downtime I went through (nearly 5% for the month) they offered me a $30 credit. I laughed so hard when they did that then I just cut my losses and left.
funny enough - i got the same offer. $30 credit i had half a mind to do a full recall on my paypal payment and i think i was fully in my right to considering i had over 24 hours of downtime that had absolutely nothing to do with me and they have an "uptime guarantee."in the end like you i didn' twant to deal with them for a second longer and did the same thing killed my account moved on.
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